Shipping Policy
Last updated: October 2025
At Haidom, we work hard to make sure your orders reach you quickly and safely. Please read the details below to understand how our shipping process works.
1. Delivery Locations
We currently ship all over Egypt.
International shipping is not available at the moment.
2. Delivery Time
- Cairo & Giza: 1–3 business days
- Other governorates: 3–5 business days
Delivery times may vary depending on your location, order size, and public holidays.
3. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address.
We occasionally offer free shipping promotions, which will be clearly announced on our website or social media pages.
4. Order Processing
All orders are processed within 1 business days after payment confirmation.
Once your order is shipped, you’ll receive a confirmation message with tracking details (if available).
5. Delivery Partner
We work with trusted local courier partners to ensure fast and reliable delivery to your doorstep.
6. Missed Deliveries
If the courier is unable to reach you after multiple attempts, your order may be returned to us. In this case, additional delivery fees may apply for reshipping.
7. Damaged or Missing Items
If you receive a damaged or incomplete order, please contact us within 48 hours of delivery. Our support team will review your case and assist with a replacement or refund if applicable.
