Shipping Policy

Last Updated: October 2025

At Haidom, we’re committed to ensuring your orders are delivered quickly, safely, and with care. Please review the details below to understand how our shipping process works.

  1. Delivery Locations

We currently ship across all governorates in Egypt.
International shipping is not available at this time.

  1. Delivery Timeframes

Cairo & Giza: 1–3 business days

Other Governorates: 3–5 business days

Please note: delivery times may vary depending on your location, order size, and public holidays.

  1. Shipping Fees

Shipping fees are automatically calculated at checkout based on your delivery address.
We occasionally offer free shipping promotions, which will be clearly announced on our website and social media pages.

  1. Order Processing

All orders are processed within 1 business day after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation message with tracking details (if available).

  1. Delivery Partners

We work with trusted local courier partners to provide fast and reliable delivery straight to your doorstep.

  1. Missed Deliveries

If our courier is unable to reach you after multiple delivery attempts, your order may be returned to us.
In this case, additional delivery fees may apply if you request reshipment.

  1. Damaged or Missing Items

If you receive an order that is damaged or incomplete, please contact our support team within 48 hours of delivery.
We’ll review your case and arrange a replacement or refund, where applicable.